Social Media Management

An active and engaging social media presence is fast becoming a must-have. We take the hard work out of building and maintaining an effective online social presence, allowing you to focus on running your business.

Being able to communicate directly with your customers creates business credibility, builds a loyal following and opens up new avenues of communication. An appealing online personality can make a big difference in persuading potential customers why they should choose you.

What we do

Profile creation

Whether your existing online presence needs an overhaul or you’re building a new one from scratch, our social media team can help. We are experienced in Facebook, Twitter, LinkedIn, Pinterest, Google+ and YouTube, building smart social profiles that perfectly fit your brand and appeal to other users.

Interaction management

Social media is increasingly popular among customers wishing to speak directly with brands and businesses. Users expect quick replies, whether they are seeking information on a product or raising a complaint. We’ll help you manage these requests effectively, turning every interaction into an opportunity to build your brand.

Post creation

Your social media manager will create high quality, multi-media posts for your business across a range of platforms. Strong content encourages users to engage with your brand, raising your online profile and building customer loyalty.

Reputation monitoring

News travels fast. Reviews and opinions voiced on social media must be monitored and addressed if your business wants to maintain control of its image. Your social media manager will respond on behalf of your brand to all types of reviews. If a negative review is posted, we’ll contact you to discuss how to respond and best handle the situation.

Reporting and analytics

We provide our clients with detailed monthly reports on their social media activities. We’ll track metrics on how successful different social posts have been, how much traffic has been generated, which posts were most popular and how many followers have been gained or lost.